Can I reach a WordPress live support agent via phone or email easily? Can I get in touch with a representative through a chat feature on WordPress? Does WordPress have any training guides or manuals? Is it hard to find WordPress' customer support information? Are there any tutorials, Q&A sections, or online community on WordPress?I
Customer service rating: 5.0 - 1 ratings
Jul 18, 2020
Based on reviews posted on popular review sites as well as from WordPress' website, WordPress performs very well in terms of customer service relative to other website builder tools.
Here’s something you won’t find in many WordPress.com reviews: actual interactions with customer service agents to see how good the support is. Well, that’s what I wanted to test, and I was quite pleased. But before we get into the specifics, WordPress.com has quite a few support options. For every user — including those on the free plan — there‘s a knowledge base full of articles, and even video tutorials to help you get started. If you can’t find what you need there, check out the support forum. The Blogger plan also gives you access to email support, and every plan above that gives you 24/7 live chat as well.
One reviewer on pcmag.com said WordPress performs well on customer service relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:
Free WordPress.com sites offer only community support, while paid accounts get email and chat support 24 hours a day, Monday to Friday.
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